Our policy, terms & conditions

Copyright: All copyright is wholly owned and reserved by freshcreative, no part may be reproduced in whole or part under any circumstance.

Prices: All prices are subject to change and availability. Formats and designs may change over time. Prices are in Australian Dollars and include 10% Goods and Services Tax.

Payment: Items are set and printed upon placement of order, full payment must accompany or follow your order.

Minimum orders: 30 minimum of any item applies. For special requests please contact us.

Delivery: We deliver all finished sets of stationery to you via courier and a signature will be required. Please endeavour to arrange delivery to where you will be on the delivery day to ensure you receive your goods promptly. We cannot courier to PO Boxes, please supply an alternate address. We are not liable for any damage caused by third parties as we take great care in packaging your set to reach you in perfect condition.

Refunds: The order is considered final, as designs are created personally for you an order cannot be refunded. If any dispute arises we will make every effort to accommodate your request.

Deadlines: Urgent orders require an additional loading depending on scheduling and client request. We advise where this may be applicable.

Proofs: A proof via email or post will be sent when we have received your payment and we have set your series. Ensure texts submitted are as final as possible, we allow for two levels of proof correction after you have seen the series layout.

Alterations: Alterations to your order may be made until the design layout is approved, once approved no alterations may be undertaken. Extensive text or layout alteration (ie. change of theme) after the first stage may require additional costing. Signed approval back to us will finalise your series design and text.

Colours/Finish: Onscreen colours may appear slightly different from printed versions and printed colours may slightly vary between orders and samples. We assure all items to be of the finest quality.

Errors: If you receive an item that is misprinted compared to what you submitted to us notify us and it will be reprinted and sent to you with no charge. Client errors that are signed off through the proofing process are to be reprinted at the clients expense. It is client responsibility to check all copy is correct.

Privacy: Your personal details will not be distributed to any third party and is considered private and confidential. All information submitted to us will be deleted from our systems after order fulfilment.